About us

At Defence Health, we're united in our purpose to protect the health of those who protect our country. We're here to support the families of serving ADF members, ex-serving ADF and Reservists, plus the wider Defence community to manage their health care. As a not-for-profit fund we are for our members, not shareholders. 

In the Defence Health family our values define us. We live by our values of trust, respect, ownership, excellence, and community.  They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work everyday.  A workplace where we feel valued and recognised for our achievements, unique perspectives, and talents.  A place where we’re all encouraged to excel. 

Our promise to our own people is the same as our promise to members.  We look after our own. 

Find out more at defencehealth.com.au

About the Role 

We are seeking a talented and experienced Service Desk Analyst to join our IT team at Defence Health. This is a permanent position based in our South Melbourne office. As a Service Desk Analyst, you will play a crucial role in providing high-quality IT support to our employees, ensuring their technical needs are met efficiently and effectively.

What you will be doing

•  Providing professional, timely and effective ICT support to Defence Health (DHL) staff & customers, including software, hardware, and network support as well as the identification and resolution of ICT troubleshooting activities.

• Delivering a high-level of customer service, which is proactive, cooperative, and dependable.

• Liaising with ICT staff and specialists, including external service providers as required to resolve more complex issues and to ensure compliance with Service Level Agreements.

• Participating in review of support activities with a view to continual improvement of services provided.

• Acting as a service desk and provide 1^st level support to the business on any application related issue.

 About You

You’re motivated to exceed expectations and conquer new challenges. You’re driven to achieve excellence for those you work for – and those you work with.

The successful candidate will have the following attributes:

• Level 1 and level 2 technical knowledge of hardware and peripherals i.e., Laptops, Desktop PC's, Printers, and AV equipment

• Level 1 and Level 2 technical knowledge of desktop & software applications i.e., Operating Systems Windows 10, Microsoft Office, Office 365.

• Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. VPN, Citrix, Intune

• Able to acquire and retain system knowledge quickly

• Proficient in using IT service management tools and ticketing systems

• Ability to work effectively in a team and collaborate with various stakeholders of all different levels

Why Choose Defence Health

• Flexible work arrangements
• Dynamic Environment: Immerse yourself an evolving, member centric and energetic company with strong values.
• Career Opportunities: Initiative, high performance and commitment is recognised with opportunities through career progression.
• Competitive remuneration
• Health and wellbeing initiatives: Access to discounted gym memberships and additional wellbeing day each year.
• Free top tier health insurance for you and your immediate family valued at approx. $6,000 per year.
• Social Committees: Social Club, Work Health Safety and Diversity & Inclusion Committees.
• Company funded parental leave.
• Prime Location: Our office is located on St Kilda Road with great access to public transport and local amenities.
• Purpose-driven organisation:  our purpose to protect the health of those who protect our country.  

If this sounds like you - this is a fantastic opportunity to join a company that offers a high engagement, vibrant and inclusive culture where you and your career can thrive.

Veterans and their families are encouraged to apply. We recognise and value your skills, commitment, and unique experiences.

Apply now for the next rewarding step in your career.