About the Role 

We are seeking a Workforce Planning Analyst to assist with Workforce Management of our call centre at Defence Health. You will be responsible for (but not limited to):

• Perform and deliver all Workforce Planning activities to inform optimised resource allocation in achieving service targets, member experience outcomes and timely completion of all mandatory and business tasks. 
• Key activities include short & long-term forecasting and FTE budgets; work scheduling and rosters; real-time management and reporting and analysis.

 

About You

You’re motivated to exceed expectations and conquer new challenges. You’re driven to achieve excellence for those you work for – and those you work with. 

The successful candidate will have the following attributes:

• Workforce management experience, particularly forecasting/modelling and real-time coordination.
• Proven ability to take a balanced data informed and people-led approach to resource planning and coordination.
• Proven ability to plan and manage for maximum efficiency and productivity across workforce and operational processes.
• Intermediate Excel skills especially around building business/resourcing models using pivot tables.
• Organisational skills with the ability to prioritise work and coordinate resources.
• Ability to manage high volume transactions with a degree of complexity.
• Exceptional written and verbal communication skills.
• Strong focus on customer service delivery.
• Strong stakeholder management and influencing skills.

 

Benefits 

Your contribution to our organisation will be recognised with competitive remuneration, training and development opportunities, and a range of incentives, such as: 

• Access to quality leadership and coaching 
• Flexible work arrangements available (hybrid approach with home and in-office) 
• Company funded parental leave
• Bi-monthly performance recognition program 
• Strong focus on health and wellbeing; with regular free initiatives and team days 
• Additional day of wellbeing leave each year 
• Employer-funded private health insurance  
• Active committees including Social Club, Work Health Safety and Diversity & Inclusion
• ... and the list goes on!!

 

Culture 

We provide a supportive work environment where your voice will be heard.   

The work you do is a vital contribution towards a common goal and by working with us we will help you to reach your potential.  We focus on internal development and look for ways to help our people grow. 

The business is led by ethical and respected role models. They understand the importance of flexibility, your wellbeing and how they impact the work you do. They take a genuine interest in your motivation, your career development, and engagement at work. 

We care about your engagement and our active wellbeing strategy focuses on your physical and emotional health, career satisfaction, financial security and social connectedness. 

This is a fantastic opportunity to join a company that  offers a great work/life balance, high engagement and a vibrant and inclusive culture. 

 

About us 

Defence Health provides great value private health insurance and outstanding service to support Australian Defence Force veterans, the families of those who currently defend our country, and the wider Defence community. As a not-for-profit fund we are for members, not shareholders. 

In the Defence Health family, we live by our values of trust, respect, ownership, excellence, and community.  Our values define us.  They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work every day.  A workplace where everyone feels valued and recognised for their achievements, unique perspectives, and talents.  Where you’re encouraged to excel. 

We’re united in our purpose to protect the health of those who protect our country.   

Our promise to our own people is the same as our promise to members.  We look after our own. 

Find out more at www.defencehealth.com.au 

 

How to apply 

If this looks like the job for you, please apply now by submitting your resume and a cover letter outlining your suitability.